Terms of service

Effective date: 16 September 2026

1. About these Terms

These Terms apply to online courses, programs, coaching, training, workshops, strategy sessions and related services supplied by OSS Australia Pty Ltd trading as Jodie Minto, ABN 19 661 994 707 (we, us or our).

By purchasing or using a Course, Program or Service, you agree to these Terms, the relevant sales page and checkout page, our Website Terms and Conditions, our Privacy Policy and any additional terms provided before purchase. Together, these documents form our agreement with you.

Where you enter into a separate signed client agreement with us, that client agreement applies to the services it covers and prevails to the extent of any inconsistency with these Terms.

The sales page and checkout page set out the specific price, inclusions, access period and support period for the Course, Program or Service you purchase.

2. Service types

Self-paced Courses consist primarily of pre-recorded lessons, downloads and other digital materials that you complete independently. Unless expressly stated on the sales page, a Self-paced Course does not include live coaching, individual feedback, direct support, community access or ongoing updates.

Live and Supported Programs may include scheduled calls, coaching, feedback, reviews, community access or other time-limited support. The sales page will state what is included and for how long.

Strategy Sessions, Power Hours and other one to one Services are delivered according to the inclusions, duration and booking conditions stated on the relevant sales page, checkout page or written offer. Access to materials and access to live support may have different end dates.

3. Before purchase

You must be at least 18 years old, or have the consent of a parent or legal guardian, and provide complete and accurate information.

You are responsible for reviewing the sales page before purchase and ensuring that you have suitable internet access, technology and software.

Our Courses, Programs and Services provide business education, coaching and strategic guidance. They are not a substitute for independent legal, financial, accounting, taxation or other regulated professional advice.

4. Access periods

Your access period will be stated on the relevant sales page or checkout page at the time of purchase. Access may be provided for a fixed period, until a stated date, for the duration of a Program, or for the lifetime of a particular Course.

Where a Course is sold with lifetime access, this means access for the commercial lifetime of that particular Course while we continue to host and make it available. It does not mean access for your lifetime, our lifetime or the lifetime of our business, and does not guarantee that the Course will remain available indefinitely or through the same platform.

Your login and access are personal to you. You must not share your login, allow another person to use your account, copy or distribute Course materials, or sell, transfer or commercially exploit your access.

5. Course updates

Unless the relevant sales page expressly promises a specified update or update schedule, we do not guarantee ongoing updates. Where your purchase includes access to future updates, you may access any updates we choose to release during your access period. It does not require us to create future updates, maintain an update schedule, add new lessons or provide access to a separate future Course.

Platforms, software, laws, policies and industry practices may change after materials are created. Some information may therefore become historical or less relevant over time. You are responsible for checking current requirements before relying on it.

6. Changes to Courses, Programs and Services

We may make reasonable changes to a Course, Program or Service, including changes to its name, structure, presentation, lesson order, delivery platform, resources, presenters, session dates or support platform.

We will not materially reduce the core service purchased without providing an appropriate alternative or remedy where required by the Australian Consumer Law.

7. Retiring a Self-paced Course

We may stop selling, updating, hosting or providing a Self-paced Course where we reasonably decide to retire or discontinue it, including because it is outdated, replaced, no longer commercially viable, or because of changes to our business, technology, law, security or a third party platform.

Where you purchased a fixed access period, we will ordinarily continue providing access until the end of that period. If this is not reasonably possible, we may provide access through another platform, substantially equivalent materials or another remedy required under the Australian Consumer Law.

Where a Self-paced Course was sold with lifetime access, we will ordinarily provide at least six months written notice before permanently closing access. The ordinary notice period may not apply where urgent closure is required because of law, security, infringement, third party platform failure or circumstances outside our reasonable control. Where reasonably possible, we will provide an alternative means of access or another appropriate remedy.

8. Live Program changes and cancellation

We may reasonably change a scheduled date, time, presenter or delivery method. Where practicable, we will provide notice and a reasonable alternative, such as a rescheduled session, recording or replacement session.

If we cancel a Live or Supported Program before delivering all or a substantial part of the promised live services, we will provide a remedy required under the Australian Consumer Law. This may include rescheduling, an equivalent replacement service, a refund for the undelivered portion or a full refund where required by law.

9. Payments

You must pay the price shown at checkout or stated in the written offer. You are responsible for currency conversion fees, payment provider fees and other third party charges.

A payment plan is an agreement to pay the full purchase price by instalments. It is not a cancellable monthly membership unless expressly stated otherwise. If a payment fails or becomes overdue, we may retry the payment, contact you, suspend access and take reasonable steps to recover the outstanding amount.

10. Refunds

We do not provide refunds solely because you change your mind, do not use or complete the Course, no longer have time to participate, miss a session, experience a change in circumstances or do not achieve a particular result.

Any voluntary refund guarantee will be explained on the relevant sales page and is additional to your rights under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded.

11. Your conduct and our right to remove access

You must behave respectfully and lawfully when using our Courses, Programs, communities and live sessions.

We may suspend or terminate your access if you fail to make a required payment, share your login or materials, infringe intellectual property rights, engage in abusive, threatening, discriminatory, unlawful or seriously disruptive conduct, breach another participant’s privacy or confidentiality, misuse our Website or platforms, or materially or repeatedly breach these Terms.

Where the issue can reasonably be corrected, we will ordinarily give you notice and a reasonable opportunity to remedy it. We may act immediately where the conduct is serious, unlawful, creates a safety or privacy risk, involves intellectual property misuse, or materially affects us or other participants. Any remedy required by the Australian Consumer Law continues to apply.

12. Confidentiality

Where you provide us with non-public business information as part of coaching, consulting, a strategy session, a Program or another Service, each party must keep the other party’s Confidential Information confidential and must not use or disclose it except as reasonably necessary to provide or receive the Service, with consent, or where required by law.

Confidential Information may include non-public financial information, sales data, customer information, supplier information, pricing, margins, product development information, unreleased products or designs, business plans, marketing plans, advertising data, systems, processes, trade secrets and other commercially sensitive information.

Confidential Information does not include information that is publicly available other than through a breach, was already lawfully known, is lawfully received from another source without an obligation of confidentiality, is independently developed without use of the other party’s Confidential Information, or must be disclosed by law.

Where community access or group sessions are included, you must also keep confidential private or sensitive information shared by other participants. You must not record live sessions or distribute recordings or participant information without permission.

We may use aggregated or de-identified knowledge, learnings and insights arising from our work, provided they do not identify you or your business and do not disclose your Confidential Information.

13. Intellectual property

We own or are licensed to use the intellectual property in our Course materials, Website and Services, including our pre-existing frameworks, methodologies, systems, processes, templates, strategies and know-how.

Your purchase gives you a limited, personal, non-exclusive and non-transferable licence to use the materials for your own internal business education during your access period. You must not copy, reproduce, publish, distribute, resell, teach, sublicense, upload or provide substantial materials to another person without our prior written permission. You must not use substantial materials to create a competing course, program or resource.

You retain ownership of your pre-existing intellectual property, business information and proprietary materials supplied to us. You give us a limited licence to use them only as reasonably required to provide the Service.

14. Other clients, business interests and non-exclusivity

Our relationship with you is non-exclusive. We provide coaching, consulting, education and related services to a range of businesses, including businesses operating in the same or similar industries, product categories, markets or customer segments as your business, and businesses that may compete with you.

We, our directors, related entities and associated businesses may currently or in the future establish, own, operate, acquire, invest in, advise, consult to or otherwise have an interest in e-commerce, retail or other businesses. Those businesses may operate in the same or similar industry, product category, market or customer segment as your business.

Nothing in our relationship with you creates an exclusive arrangement or prevents us from providing services to, working with, owning, operating, acquiring, investing in or advising another business, including a business that competes with you.

We will not knowingly use or disclose your Confidential Information, proprietary business information or intellectual property for the benefit of another client or business, except with your express consent or as otherwise permitted by these Terms.

We retain ownership of our general knowledge, experience, skills, know-how, methodologies, frameworks, systems, processes, strategies, concepts and materials. This includes knowledge and experience developed before, during or after our engagement with you that does not incorporate or disclose your Confidential Information or intellectual property.

The fact that we subsequently use a similar strategy, recommendation, marketing approach, business process, product category, commercial concept or general business idea with another client or within another business does not, by itself, mean that your Confidential Information or intellectual property has been used or disclosed.

Purchasing a Service does not give you exclusivity within any industry, niche, geographical area, customer segment or product category.

15. Recordings, testimonials and marketing

We may record live sessions for service delivery, participant access, quality assurance or internal purposes. We will provide reasonable notice when a session is being recorded.

We will not use an identifiable participant’s image, voice, confidential business information, identifiable result or testimonial for external marketing without appropriate permission.

16. Results and reliance on information

We do not guarantee any particular sales, profit, advertising, business or financial result. Testimonials and case studies describe individual experiences and do not promise that you will achieve the same result.

Your results depend on your business, products, market, resources, implementation, decision-making and circumstances outside our control.

17. Third party platforms and services

We may use third party course platforms, payment providers, community platforms, webinar software and other services. Your use of those services may also be subject to the provider’s terms and privacy practices. We do not control third party platforms, but will take reasonable steps to address a disruption that materially affects delivery of a purchased service.

18. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

To the maximum extent permitted by law, we are not responsible for loss caused by your failure to implement information appropriately, your independent business decisions, inaccurate information you provide, your breach of law or platform policies, third party services outside our control, or circumstances outside our reasonable control.

Where our liability can lawfully be limited, it is limited at our option to supplying the affected service again or paying the reasonable cost of having an equivalent service supplied again.

19. Complaints and disputes

If you have a concern, contact us at hello@jodieminto.com with your name, the Course, Program or Service purchased, relevant details and the outcome you are seeking.

We will attempt to resolve the concern within a reasonable time. If it cannot be resolved directly, both parties agree to consider good faith negotiation or mediation before commencing court proceedings, except where urgent relief is required. Nothing prevents either party from making a truthful statement, obtaining professional advice, contacting a regulator, reporting unlawful conduct or exercising a legal right.

20. Changes to these Terms

We may update these Terms to reflect changes to our Services, business practices, technology or legal requirements. The terms applying to a purchase are generally those made available when the purchase was made.

A later update will not retrospectively remove a material right or benefit already purchased unless you agree, the change is required by law, or the original agreement fairly permits the change. Where a material change affects an active Program or existing access, we will provide reasonable notice.

21. Australian Consumer Law

Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with a service, you may be entitled to cancel the service contract and receive a refund for the unused portion, or compensation for its reduced value. You may also be entitled to compensation for other reasonably foreseeable loss or damage.

If a failure is not major, you are entitled to have the problem rectified within a reasonable time. If this is not done, you may be entitled to cancel the affected service and receive an appropriate refund for the unused portion.

22. General

These Terms, the relevant sales page and checkout page, our Website Terms and Conditions, Privacy Policy and any specific written offer form the agreement between you and us, unless a separate signed client agreement states otherwise.

If any provision is invalid or unenforceable, it will be severed or read down and the remaining provisions will continue. Our failure to enforce a right does not waive that right.

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts and tribunals of New South Wales, subject to any rights that cannot lawfully be excluded.

23. Contact

OSS Australia Pty Ltd trading as Jodie Minto

ABN 19 661 994 707

Website: www.jodieminto.com

Email: hello@jodieminto.com

Definitions

Confidential Information: non-public information disclosed by or on behalf of a party that is confidential by nature, designated confidential, or that a reasonable person would understand to be confidential, including trade secrets, know-how and commercially sensitive business information.

Materials: Course, Program and Service recordings, PDFs, videos, worksheets, templates, spreadsheets, frameworks, prompts, documents and other resources supplied by us.

Services: Courses, Programs, coaching, consulting, training, workshops, strategy sessions and related services supplied by us.